Kathryn Whelan

National Camera Exchange

Consult with customers to identify needs and recommend tailored technology solutions
Provide hands-on training through individual sessions and group workshops, improving customer confidence and product adoption
Resolve technical issues with camera equipment, guiding customers through repair, replacement, or upgrade decisions
Drive sales and customer satisfaction by combining product knowledge with strong communication and service skills

Capture high-quality images for a variety of clients, including portraits, events, and product shoots
Coordinate and schedule photo shoots, ensuring all details are communicated to clients and team members
Help with invoicing, ensuring prompt payment collection from clients
Detail-oriented and able to handle multiple tasks in a fast-paced environment

Provide technology support and troubleshooting for individuals and small businesses
Assist with website setup, updates, and digital content management
Deliver professional photography services for personal and commercial use
Manage client relationships, scheduling, and project delivery

Added new functionality to a service that improved flow of products through the facility
Used SOLID coding principles to support and maintain codebase
Wrote unit tests to cover new code, maintaining stability in the system
Worked with operators to gain understanding of new requirements
Worked with team on an initiative to migrate data from Raven to SQL database
When on call, handled incidents in a timely manner to keep production moving
Integrate new systems move over old code base
Worked with team to create and achieve annual goals to reduce tech debt through testing
Part of a multi team initiative to update a service from Vue 1.5 to 2
Integrate, add and update endpoints connecting to multiple services

Create new functionality that improves users experience and allows for ease of use
Contribute to successful and timely completion of individual and team tasks
Refactoring code to improve legacy systems and simplify future maintenance
Technology used: C#, Visual Basic, Angular, React, SQL, Visual Studio, TFS

Incorporate new subscriber modal into live data modeling application
Create menu page and routes for easy navigation of application by user
Collaborate with Elite, Billing, and Continuum teams, quickly learning product code base
Contribute to successful and timely completion of individual and team tasks
Technology used: C#/.net, Angular, Knockout, SQL, Visual Studio, Jira, TFS, Birst

Used a variety of measurement tools to assess quality and consistency of product based on company standards and compliance guidelines
Investigated and resolved production line issues
Inspected product, including in-process and final manufactured parts, according to customer specifications

Mentor an 8th-grade student, providing guidance on personal development and future planning
Lead discussions and activities focused on social skills, professional etiquette, and goal setting
Support confidence-building and decision-making skills related to education and career pathways
Build consistent, supportive relationships encouraging growth, accountability, and long-term success’

2017 awarded second place of thirteen teams
Created a working POC for a mouthguard to track head injuries (2017)
Created a medication tracker to help families provide care for their loved ones (2018)

Provided guidance and mentorship to 5th/6th grade girls in an after school technology program
Taught computational thinking, app design, and basic programming skills
Provided feedback to teams on final product, including pitch and demo videos, presentation slides and live pitch performance